ISO 20000 Foundation - Only 2 Days

Four reasons why you should sit your ISO 20000 Foundation course with Firebrand Training

Find Out How We Help You To Learn New Skills Quickly

  1. You'll be ISO 20000 Foundation trained and certified faster. Learn more on this 2-day accelerated course. You'll get at least 12 hours a day of quality learning time in a distraction-free environment
  2. Your ISO 20000 Foundation course is all-inclusive. One simple price covers all course materials, exams, accommodation and meals – so you can focus on learning
  3. Pass ISO 20000 Foundation first time or train again for free. Your expert instructor will deliver our unique accelerated learning methods, allowing you to learn faster and be in the best possible position to pass first time. In the unlikely event that you don't, it's covered by your Certification Guarantee
  4. Study ISO 20000 Foundation with an award-winning training provider. We've won the Learning and Performance Institute's "Training Company of the Year" three times. Firebrand is your fastest way to learn, with 65.217 students saving more than one million hours since 2001

Think you are ready for the course? Take a FREE practice test to assess your knowledge!

When do you want to sit your accelerated course?

Start

Finish

Status

Location

Book now

21.8.2017 (Monday)

22.8.2017 (Tuesday)

Finished

-

 

5.2.2018 (Monday)

6.2.2018 (Tuesday)

Limited availability

Nationwide

 

19.3.2018 (Monday)

20.3.2018 (Tuesday)

Open

Nationwide

 

30.4.2018 (Monday)

1.5.2018 (Tuesday)

Open

Nationwide

 

11.6.2018 (Monday)

12.6.2018 (Tuesday)

Open

Nationwide

 

Here's the Firebrand Training review section. Since 2001 we've trained exactly 65.217 students and asked them all to review our Accelerated Learning. Currently, 96.57% have said Firebrand exceeded their expectations:



"Intense course and a lot of information covered. Pace was good and examples made the course interesting to listen to."
Anonymous - ISO 22301 Lead Implementer (3 days) (20.3.2017 to 22.3.2017)

"Everything fits perfectly together, competence and learning enviroment, would do it at any time again."
Anonymous - ISO 22301 Lead Implementer (3 days) (20.3.2017 to 22.3.2017)

"Very professional, high quality, good atmosphere, good training material. Highly recommend."
Anonymous - ISO 9001 Lead Auditor (3 days) (19.12.2016 to 21.12.2016)

"Excellent and professionally organized!"
Anonymous - ISO 9001 Lead Auditor (3 days) (19.12.2016 to 21.12.2016)

"Excellent all round, from hotel to instructor top marks."
Anonymous - ISO 9001 Lead Auditor (3 days) (19.12.2016 to 21.12.2016)

"10 star ranking for our instructor, as in the last courses."
Anonymous - ISO 9001 Lead Auditor (3 days) (19.12.2016 to 21.12.2016)

"Tough training programme / schedule but worth it, and and necessary to master the scope of the topics covered in a short amount of time."
P. L.. - ISO 27001 Lead Auditor (3 days) (24.2.2014 to 26.2.2014)

"I would recommend the accelerated training with Firebrand. It was comprehensive and well structured with good facilities at the training centre. "
Chris Porton. - ISO 27001 Lead Auditor (3 days) (2.10.2017 to 4.10.2017)

"Every time we come to Firebrand we always have a brilliant time learning & making new friends."
Amy Hooper. - ISO 27001 Lead Auditor (3 days) (2.10.2017 to 4.10.2017)

"A repeat customer due to Firebrands well structured, expertly delivered and fun training."
Chris Green, Evasec Ltd. - ISO 27001 Lead Auditor (3 days) (5.7.2017 to 7.7.2017)

""Wonderful. The instructor was excellent and very comprehensive.""
Anonymous - ISO 27001 Lead Auditor (3 days) (5.7.2017 to 7.7.2017)

"Im really pleased I chose Firebrand above other options to complete my ISO27LI course. The trainer was fantastic. The Firebrand facilities and team are perfect for creating a relaxed environment to learn in."
Samantha Spiro. - ISO 27001 Lead Implementer (3 days) (3.5.2017 to 5.5.2017)

"Well organised, enthusiastic trainer in a nice environment with great food!"
Josh Evans, Anglian Water. - ISO 27001 Lead Implementer (3 days) (3.5.2017 to 5.5.2017)

"Iso training has been interesting and given me new insight. The intense learning experience is truly amazing and gives value for money. "
Diana Hierbæk, Region Hovedstaden. - ISO 27001 Lead Auditor (3 days) (4.1.2017 to 6.1.2017)

"The cours will give you core insight and best practices regarding IT security. Highly recommended."
Edvard Wikström, Ericsson. - ISO 27001 Lead Implementer (3 days) (8.6.2016 to 10.6.2016)

"This was the latest in a number of courses that I have attended at Firebrand. The instructors are superb and the environment is tuned for learning. I have no hesitation in recommending Firebrand for intensive training."
M.N, Agincourt Partners Ltd. - ISO 27001 Lead Implementer (3 days) (9.5.2016 to 11.5.2016)

"Having never been on an accelerated course before, I was unsure how effective they would be. After attending my first Firebrand course I would highly recommend the approach to others."
Lyn Jones, Oracle. - ISO 27001 Lead Auditor (3 days) (4.5.2016 to 6.5.2016)

"Very good experience. Talented and motivated instructor. Positive impression of Firebrand and their professionalism."
Anonymous - ISO 9001 Lead Auditor (3 days) (29.3.2016 to 31.3.2016)

"Professional attitude, good insight, highly recommendable"
Anne Bang Cruse, NNIT. - ISO 9001 Lead Auditor (3 days) (29.3.2016 to 31.3.2016)

"Intensive & Excellent"
Anonymous - ISO 9001 Lead Auditor (3 days) (29.3.2016 to 31.3.2016)

"Experienced instructor. Intensive."
Stein Svendsen. - ISO 27001 Lead Implementer (3 days) (22.2.2016 to 24.2.2016)

"Good teacher. Great environment for studies."
Abena Dalid , Transcendent group. - ISO 27001 Lead Implementer (3 days) (22.2.2016 to 24.2.2016)

"Highly experienced instructor delivered above expectations."
Dan Cato , KonPro AS. - ISO 27001 Lead Implementer (3 days) (22.2.2016 to 24.2.2016)

"Well prepared, well organized, well executed. Brilliant!"
Isabelle Nielsen . - ISO 27001 Lead Implementer (3 days) (7.12.2015 to 9.12.2015)

"Good short course, facilities and exam policy."
Anonymous - ISO 27001 Lead Auditor (3 days) (30.11.2015 to 2.12.2015)

"The food was good, the days were long"
Darran Mear . - ISO 27001 Lead Auditor (3 days) (30.11.2015 to 2.12.2015)

"Always good training that gives insight."
Johnny Berntsen, Calibra Consulting AS. - ISO 27001 Lead Auditor (3 days) (30.11.2015 to 2.12.2015)

"Concentrated education"
Henrik Thomsen Jensen, Kamstrup A/S. - ISO 27001 Lead Auditor (3 days) (30.11.2015 to 2.12.2015)

"Does what it says on the tin! "
V.R. - ISO 27001 Lead Auditor (3 days) (4.11.2015 to 6.11.2015)

"Well organized and thoroughly helpful training. High skills of instructor"
Anonymous - ISO 27001 Lead Implementer (3 days) (14.9.2015 to 16.9.2015)

"The course was well planned. The administration processes were very good. The course was well run in a good learning environment."
Anonymous - ISO 27001 Lead Auditor (3 days) (2.9.2015 to 4.9.2015)

"Really enjoyed the course, instruction and topic"
Anonymous - ISO 27001 Lead Auditor (3 days) (2.9.2015 to 4.9.2015)

"An intense but worthwhile experience."
Anonymous - ISO 27001 Lead Auditor (3 days) (2.9.2015 to 4.9.2015)

"From start to finish this has been my best experience when training. From the accommodation to the training facilities, everything you need is here. If you want to take your training seriously, use Firebrand."
James Byrne, EDF ENERGY - RUSSELL. - ISO 27001 Lead Implementer (3 days) (5.8.2015 to 7.8.2015)

"Nice atmosphere for learning, no distractions except for the food which is tempting."
Funmi Inije, DLA Piper. - ISO 27001 Lead Auditor (3 days) (13.7.2015 to 15.7.2015)

"Firebrands methods of delivering training allows me to learn fast and in a focused way. It is a very different training experience, in a very positive way."
Jimmy Johansson . - ISO 27001 Lead Implementer (3 days) (26.5.2015 to 28.5.2015)

"It was an intense and good course"
A.L.. - ISO 27001 Lead Implementer (3 days) (26.5.2015 to 28.5.2015)

"I really appreciated that it was possible to complete the course in only three days. Sundsgarden was a nice place, which was easy to reach from the Copenhagen airport. Having all meals and all the course material included in the fee was great!"
K.B. - ISO 27001 Lead Implementer (3 days) (26.5.2015 to 28.5.2015)

"Firebrand courses are really fast learning."
Anonymous - ISO 27001 Lead Implementer (3 days) (26.5.2015 to 28.5.2015)

"Firebrand is my first choice for any IT-related training. "
Anonymous - ISO 27001 Lead Implementer (3 days) (20.5.2015 to 22.5.2015)

"It's good for technical courses that require understanding as instructors provide adequate illustrative examples."
Dimitrios Papadopoulos, Gemalto BV. - ISO 27001 Lead Implementer (3 days) (20.5.2015 to 22.5.2015)

"It is hard and demanding, but Worth the effort. You really get the knowledge."
Anonymous - ISO 27001 Lead Auditor (3 days) (11.5.2015 to 13.5.2015)

"A practical way to learn besides work responsibilities. Provides you great focus and attention."
Laszlo Krnacs, Cembra Money Bank AG. - ISO 22301 Lead Implementer (3 days) (8.4.2015 to 10.4.2015)

"Firebrand was able to accept a late booking on the Friday before Sunday when the course started. I arrived with no knowledge of ISO and left with enough knowledge for the exam. This course is well worthwhile with the LI course to be taken next."
David Wheeler, Amazing IT Ltd. - ISO 27001 Lead Auditor (3 days) (9.3.2015 to 11.3.2015)

"I would thoroughly recommend Firebrand. This is the second time I have used them and Ive been very pleased with the quality of the training and facilities."
Chris Lyth, ARUP. - ISO 27001 Lead Auditor (3 days) (9.3.2015 to 11.3.2015)

"High quality training in an environment conducive to learning."
Anonymous - ISO 27001 Lead Auditor (3 days) (9.3.2015 to 11.3.2015)

"High quality training delivered from an excellent location by high quality instructors."
Steven Witty, Leidos. - ISO 27001 Lead Auditor (3 days) (9.3.2015 to 11.3.2015)

"Firebrand delivers intensive training in a short time frame enabling students to get the most out of the course in the shortest possible time without feeling rushed."
Simon Dent, MOD. - ISO 27001 Lead Auditor (3 days) (9.3.2015 to 11.3.2015)

"The ISO27001 LA course is highly recommended as you progress your career in IT audit. Firebrand's training makes it an easy, understandable experience."
Mital Desai, Vodafone. - ISO 27001 Lead Auditor (3 days) (9.3.2015 to 11.3.2015)

"Focused learning, no distractions"
Anonymous - ISO 27001 Lead Implementer (3 days) (23.2.2015 to 25.2.2015)

Accelerated ISO training, ISO course and ISO certification

Master the best practices for implementing and managing an IT Service Management System - as specified in ISO/IEC 20000-1:2005 - in just 2 days.

On this accelerated ISO 20000 Foundation course, you’ll study the IT Service Management processes, including: planning and implementing new and changed services, service delivery, relationship management, problem resolution, control processes, and release processes.

You’ll be introduced to the ISO 20000 family of standards and study:

  • Interrelationships between ISO/IEC 20000-1:2005, ISO/IEC 20000-2:2005 and ITIL
  • Implementation phases of the ISO/IEC 20000:2005 framework
  • How to conduct an ISO/IEC 20000-1:2005 certification audit

You’ll take the PECB Certified ISO/IEC 20000 Foundation exam as part of your accelerated course. This exam is covered by your Certification Guarantee.

If you are responsible for the implementation of the ISO 20000 standard, this 2-day course is ideal for you. This course is also beneficial for:

  • Auditors
  • Members of an IT Service team
  • Technicians involved in operations related to an SMS
  • Those who want to learn about the processes of a Service Management System (SMS)

Read more ...

Interested? See prices or call 0720-880599

Other accelerated training providers rely heavily on lecture and independent self-testing and study.

Effective technical instruction must be highly varied and interactive to keep attention levels high, promote camaraderie and teamwork between the students and instructor, and solidify knowledge through hands-on learning.

Firebrand Training provides instruction to meet every learning need:

  • Intensive group instruction
  • One-on-one instruction attention
  • Hands-on labs
  • Lab partner and group exercises
  • Question and answer drills
  • Independent study

This information has been provided as a helpful tool for candidates considering training. Courses that include certification come with a Certification Guarantee. Pass first time or train again for free (just pay for accommodation, exams and incidental costs). We do not make any guarantees about personal successes or benefits of obtaining certification. Benefits of certification determined through studies do not guarantee any particular personal successes.

Read more ...

Interested? See prices or call 0720-880599

Introduction to Service Management System (SMS) concepts as required by ISO 20000

  • Introduction to the ISO 20000 family of standards
  • Introduction to management systems and the process approach
  • Fundamental principles in IT Service Management
  • General requirements presentation of ISO/IEC 20000-1:2005 clauses
  • Implementation phases of the ISO/IEC 20000:2005 framework
  • Continual improvement of IT management
  • Conducting an ISO/IEC 20000-1:2005 certification audit

Implementing the IT service management processes based on ISO 20000 and Certification Exam

  • Planning and implementing change management
  • Supplier management
  • Relationship management
  • Problem management
  • Release management

Read more ...

Interested? See prices or call 0720-880599

You'll sit the following exam at the Firebrand Training Centre, covered by your Certification Guarantee:

  • PECB Certified ISO/IEC 20000 Foundation exam

The PECB Certified ISO/IEC 20000 Foundation exam meets the requirements of the PECB Examination and Certification Programme (ECP).

This one-hour exam covers the following competence domains:

  • Domain 1: Fundamental principles and concepts of IT Service
  • Domain 2: IT Service Management System (SMS)

Read more ...

Interested? See prices or call 0720-880599

Firebrand Training offers top-quality technical education and certification training in an all-inclusive course package specifically designed for the needs and ease of our students. We attend to every detail so our students can focus solely on their studies and certification goals.

Our Accelerated Learning Programmes include:

  • Intensive Hands-on Training Utilising our (Lecture | Lab | Review)TM Delivery
  • Comprehensive Study Materials, Program Courseware and Self-Testing Software including MeasureUp *
  • Fully instructor-led program with 24 hour lab access
  • Examination vouchers **
  • On site testing ***
  • Accommodation, all meals, unlimited beverages, snacks and tea / coffee****
  • Transportation to/from designated local railway stations
  • Examination Passing Policy

Our instructors teach to accommodate every student's learning needs through individualised instruction, hands-on labs, lab partner and group exercises, independent study, self-testing, and question/answer drills.

Firebrand Training has dedicated, well-equipped educational facilities where you will attend instruction and labs and have access to comfortable study and lounging rooms. Our students consistently say our facilities are second-to-none.

Firebrand goes digital

We’re currently migrating from printed to digital courseware. Some courseware is already available in digital, while other books remain in printed form. To find out if this course is digital, call us on 0720-880599.

There are several benefits of easy-to-use digital courseware: downloads are immediate, and you’ll always have your courseware available wherever you are. You won’t need to wait for a printed book to be delivered before you start learning – and it’s better for the environment. You can choose to download the courseware to your own device, or borrow one of ours.

Considering a Microsoft course? Always have the most up-to-date Microsoft digital courseware with ‘Fresh Editions’. This gives you access to all versions of digital courseware – you’ll receive updates and revisions of your textbook, at no charge, for the life of that course.

Examination Passing Policy

Should a student complete a Firebrand Training Program without having successfully passed all vendor examinations, the student may re-attend that program for a period of one year.  Students will only be responsible for accommodations and vendor exam fees.

Please note

  • * Not on all courses
  • ** Examination vouchers are not included for the following courses: PMI, GIAC, CISA, CISM, CGEIT, CRISC, CISSP CBK Review and CSX Practitioner Level 1,2 and 3
  • *** On site testing is not included for our PMI, GIAC, CSX Practitioner or ITIL Managers and Revision Certification Courses.
  • **** Accommodation not included on the CISSP CBK Review Seminar

Read more ...

Interested? See prices or call 0720-880599

There are no prerequisites for this accelerated course.

Unsure whether you meet the prerequisites?

Don’t worry - we’ll discuss your technical background, experience and qualifications to determine whether this accelerated course suits you.

Just call us on 0720-880599 and speak to one of our enrolment consultants.

Firebrand is an immersive environment and requires commitment. Some prerequisites are simply guidelines; you may find your unique experience, attitude and determination enables you to succeed on your accelerated course.

Interested? See prices or call 0720-880599