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On this accelerated 4-day ITIL Foundation and Practitioner course, you'll learn about key areas, concepts and terminology used in the ITIL service life-cycle and how to implement them to your business.
You'll be immersed in the curriculum through our unique Lecture | Lab | Review technique, which allows you learn and retain information faster than traditional courses.
On this course, you'll learn the fundamentals in increasing customer satisfaction, improve service availability and turnaround times. You'll adopt these concepts, focusing on Continual Service Improvement (CSI) and how to adapt it to your business.
Our ITIL certified consultants will also take you through how to:
During the course you'll sit both the ITIL Foundation and Practitioner exams. Don't pass the first time? Don't worry - you'll be covered by our Certification Guarantee.
ITIL® and IT Infrastructure Library® are Registered Trade Marks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
Note: This ITIL® course is provided in conjunction with Thynk an AXELOS accredited training organisation.
Other accelerated training providers rely heavily on lecture and independent self-testing and study.
Effective technical instruction must be highly varied and interactive to keep attention levels high, promote camaraderie and teamwork between the students and instructor, and solidify knowledge through hands-on learning.
This information has been provided as a helpful tool for candidates considering training. Courses that include certification come with a Certification Guarantee. Pass first time or train again for free (just pay for accommodation, exams and incidental costs). We do not make any guarantees about personal successes or benefits of obtaining certification. Benefits of certification determined through studies do not guarantee any particular personal successes.
1. Incident Management
2. Problem Management
3. Service Asset and Configuration Management
4. Change Management
5. Release and Deployment Management
6. Service Level Management
7. Financial Management for IT Services
8. Availability Management
9. Capacity Management
10. IT Service Continuity Management
11. Service Management as a practice
12. Service Desk
13. The Service Lifecycle
14. Generic concepts and definitions
15. Key Principles and Models
19. Technology and Architecture
2. Concepts and definitions
3. ITSM guiding principles
4. CSI approach
5. Critical competency - Using metrics and measurement Define critical success factors (CSFs) using a relevant hierarchical approach:
6. Critical competency - Communicating effectively
7. Critical competency - Using organisation change management techniques
You'll sit the following exam at the Firebrand Training centre, covered by your Certification Guarantee:
Firebrand Training offers top-quality technical education and certification training in an all-inclusive course package specifically designed for the needs and ease of our students. We attend to every detail so our students can focus solely on their studies and certification goals.
Our instructors teach to accommodate every student's learning needs through individualised instruction, hands-on labs, lab partner and group exercises, independent study, self-testing, and question/answer drills.
Firebrand Training has dedicated, well-equipped educational facilities where you will attend instruction and labs and have access to comfortable study and lounging rooms. Our students consistently say our facilities are second-to-none.
We’re currently migrating from printed to digital courseware. Some courseware is already available in digital, while other books remain in printed form. To find out if this course is digital, call us on 0720-880599.
There are several benefits of easy-to-use digital courseware: downloads are immediate, and you’ll always have your courseware available wherever you are. You won’t need to wait for a printed book to be delivered before you start learning – and it’s better for the environment. You can choose to download the courseware to your own device, or borrow one of ours.
Considering a Microsoft course? Always have the most up-to-date Microsoft digital courseware with ‘Fresh Editions’. This gives you access to all versions of digital courseware – you’ll receive updates and revisions of your textbook, at no charge, for the life of that course.
Should a student complete a Firebrand Training Program without having successfully passed all vendor examinations, the student may re-attend that program for a period of one year. Students will only be responsible for accommodations and vendor exam fees.
There are no formal entry requirements for the course or examination, but you should have a basic knowledge of IT.
The course will be suitable for you if:
The Foundation certificate is also a prerequisite for the ISEB Manager's Certificate in IT Service Management.
Don’t worry - we’ll discuss your technical background, experience and qualifications to determine whether this accelerated course suits you.
Just call us on 0720-880599 and speak to one of our enrolment consultants.
Firebrand is an immersive environment and requires commitment. Some prerequisites are simply guidelines; you may find your unique experience, attitude and determination enables you to succeed on your accelerated course.
Here's the Firebrand Training review section. Since 2001 we've trained exactly 67.286 students and asked them all to review our Accelerated Learning. Currently, 96.67% have said Firebrand exceeded their expectations.
Read reviews from recent accelerated courses below or visit Firebrand Stories for written and video interviews from our alumni.
"Food and rooms were very good and provided everything we needed.
The instructor and staff gave us everything we needed to get the best learning possible!"
Harry Sturgeon, Lloyds Banking Group. - ITIL® Foundation (2 days) (31.5.2018 to 1.6.2018)
"I thought the training went extremely well and I have learnt a lot from it."
Anonymous - ITIL® Foundation (2 days) (26.3.2018 to 27.3.2018)
"The teacher was good at explaining everything and there was loads of support."
William Mcarthur, Lloyds. - ITIL® Foundation (2 days) (26.3.2018 to 27.3.2018)
"The hours are crazy and the work is intense but it is definitely worth it."
Mohammed Saeed, Joseph Chamerlain College. - ITIL® Foundation (2 days) (15.2.2018 to 16.2.2018)
"The course was very helpful to expand my knowledge, and I prefer the accelerated learning format.
Adam Heeps. - ITIL® Foundation (2 days) (15.2.2018 to 16.2.2018)
"The accelerated training was a great way to quickly gain a lot of knowledge of a subject"
Paolo Solari, FTI Consulting. - ITIL® Foundation (2 days) (15.2.2018 to 16.2.2018)
"I have enjoyed my learning experience at Firebrand. They focus on the best and most important parts of the courses that get you the results you need"
Luke Steward, Shadowfax Technology Limited. - ITIL® Foundation (2 days) (15.2.2018 to 16.2.2018)
"Be prepared for long intense days, however the amount of information you learn in that time will benefit you massively. Definitely worth doing!"
Beth Leister, Lloyds. - ITIL® Foundation (2 days) (21.12.2017 to 22.12.2017)
"Fun, friendly place with a vast array of information available as well as 24/7 services present."
Sam Clark, Computask. - ITIL® Foundation (2 days) (5.10.2017 to 6.10.2017)
"The course was well presented and provided great knowledge. "
Blair Ogilvie, Xenith. - ITIL® Foundation (2 days) (31.8.2017 to 1.9.2017)
"Awesome teacher and great source of information."
Adrian Williams, Utilita. - ITIL® Foundation (2 days) (31.8.2017 to 1.9.2017)
"Being on this course was amazing - it really has allowed me to understand that just because I am in IT, it doesn't always mean it is just about IT."
Abdo Elharam, Sun Branding Solutiopns. - ITIL® Foundation (2 days) (24.7.2017 to 25.7.2017)
"Straight forward - to the point with a clear and funny instructor. Recommended!"
Hampus Siroky. - ITIL® Foundation (2 days) (26.6.2017 to 27.6.2017)
"Had a great time at Firebrand as per usual. Staff are friendly and professional. Teaching is engaging and delivered well. "
Mary Campbell, Bucks new university . - ITIL® Foundation (2 days) (3.4.2017 to 4.4.2017)
"I found that I was able to learn a lot about ITIL in the 2-day course. The instructor explained ITIL in ways that made it relatable to real life situations which helped my learning."
C.R. - ITIL® Foundation (2 days) (3.4.2017 to 4.4.2017)
"Intense course, well taught and explained to a wide spectrum of students in terms of experience and background knowledge."
Sam Clamp, Countrywide. - ITIL® Foundation (2 days) (6.2.2017 to 7.2.2017)
"Innovative and eye-opening experience. Amazing teaching schedule and top covering"
Ross Hibbert-Storm. - ITIL® Foundation (2 days) (19.12.2016 to 20.12.2016)
"Brilliant as always!"
Mohammed Abdul Shahed, Computer-Eyez. - ITIL® Foundation (2 days) (6.10.2016 to 7.10.2016)
"Training was very good, instructor very informative, friendly and engaging."
Sean McCann, Felinesoft. - ITIL® Foundation (2 days) (25.7.2016 to 26.7.2016)
"I found it very helpful in making me focus on studying without to many distractions."
W.O.. - ITIL® Foundation (2 days) (11.7.2016 to 12.7.2016)
"Great way of compressing and focusing your training efforts, in any organisation."
Olav Fahlander, SwCG, Swedish Consulting Group AB. - ITIL® Foundation (2 days) (11.7.2016 to 12.7.2016)
"Course instructor was fantastic, made the content interactive and enjoyable."
Thomas Convey, National Grid. - ITIL® Foundation (2 days) (2.6.2016 to 3.6.2016)
"Great training delivered in a shorter than normal timescale but still delivering all the required content. The trainer was extremely knowledgeable on the subject and helped me understand ITIL."
Tim Headicar, Foursys Ltd. - ITIL® Foundation (2 days) (2.6.2016 to 3.6.2016)
"I had a very good experience with this Firebrand Training Course. Facilities good, nice food and course instructor."
Hans Mossige, Unemployeed. - ITIL® Foundation (2 days) (18.4.2016 to 19.4.2016)
"Intense, but meaningfull"
Dan Nielsen. - ITIL® Foundation (2 days) (18.4.2016 to 19.4.2016)
"Intensive and accurate training, delivering the needed information in a good way"
M.G. - ITIL® Foundation (2 days) (18.4.2016 to 19.4.2016)
"Great instructor made the course exciting and easy to understand. "
Anonymous, EMC - ITIL® Foundation (2 days)
"Very thorough training and highlighted key learning strategies."
Jake Huebner, Intelisense IT. - ITIL® Foundation (2 days) (4.4.2016 to 5.4.2016)
"Good course that provides a high level view of ITIL and learned a lot in a short amount of time."
Jamie Robinson, Intelisense IT . - ITIL® Foundation (2 days) (4.4.2016 to 5.4.2016)
"There's a lot of information to take in over a two or three day course....but the benefits and outcome is worth it."
David Cleaver. - ITIL® Foundation (2 days) (4.4.2016 to 5.4.2016)
"I was very accepting into the community and loved the people and environment."
Alasdair Corton, Avalon IT. - ITIL® Foundation (2 days) (8.2.2016 to 9.2.2016)
"It has been a very enjoyable and informative stay. Both my instructor and all staff have been very helpful and kind.
Also, even though the course is quite intense, I felt as though I have been able to cope very well. "
Muhammad Khan, Jolly IT Solutions. - ITIL® Foundation (2 days) (8.2.2016 to 9.2.2016)
"Full on and very intense"
Mark McGowan, Ossur UK Ltd. - ITIL® Foundation (2 days) (8.2.2016 to 9.2.2016)
"I was very satisfied with my training."
Ross Wilson, Videojet Technologies. - ITIL® Foundation (2 days) (8.2.2016 to 9.2.2016)
"Very intense course with lots of information to take in in such a short space but worth the effort to get qualified quickly."
Matthew Thomas, AllPay. - ITIL® Foundation (2 days) (8.2.2016 to 9.2.2016)
"Our trainer was absolutely brilliant. He knew what he was talking about and explained it in a fun way we could understand. Already thinking of doing the practitioner course."
Jason Powell, Operational Risk data eXchange. - ITIL® Foundation (2 days) (8.2.2016 to 9.2.2016)
"Great location, good instructor."
Lasse Hansen. - ITIL® Foundation (2 days) (20.1.2016 to 21.1.2016)
"Besides the training material, which could have included more instructions, examples, and an overview of all the processes and services I learned a lot. Good instructor."
Anonymous, Implement Consulting Group - ITIL® Foundation (2 days) (20.1.2016 to 21.1.2016)
"Very intense, good instructor."
Anonymous, Sony Mobile - ITIL® Foundation (2 days) (23.11.2015 to 24.11.2015)
"Factbased and proffessional."
Anonymous - ITIL® Foundation (2 days) (23.11.2015 to 24.11.2015)
"Nice course in a high tempo."
Ola Vannerberg , Unemployed. - ITIL® Foundation (2 days) (23.11.2015 to 24.11.2015)
"Not just about passing an exam but also learning what it is about. Great teacher and great making in an concentrated and efficient environment."
Kristina Svendsen . - ITIL® Foundation (2 days) (19.11.2015 to 20.11.2015)
"Course was very intense"
Anonymous - ITIL® Foundation (2 days) (19.11.2015 to 20.11.2015)
"Excellent. Im coming back for sure."
Anonymous - ITIL® Foundation (2 days) (19.11.2015 to 20.11.2015)
Troels Laursen, Legoland. - ITIL® Foundation (2 days) (19.11.2015 to 20.11.2015)
Kenneth Andersen . - ITIL® Foundation (2 days) (19.11.2015 to 20.11.2015)
"Thanks for a great course with a fantastic stay and instructor."
Kenni Diabelez, Legoland. - ITIL® Foundation (2 days) (19.11.2015 to 20.11.2015)
"Enjoyed the experience and would recommend."
Anonymous - ITIL® Foundation (2 days) (5.11.2015 to 6.11.2015)
"Had fun, would go again."
S.L. - ITIL® Foundation (2 days) (5.11.2015 to 6.11.2015)
"I enjoyed my time here, friendly people and the way the course was taught was sufficient."
K.O. - ITIL® Foundation (2 days) (5.11.2015 to 6.11.2015)