ITIL® V3 Intermediate Level: Service Lifecycle - Service Transition - Only 2 Days


Four reasons why you should sit your ITIL Intermediate course with Firebrand Training

Find Out How We Help You To Learn New Skills Quickly

  1. You'll be ITIL Intermediate trained and certified faster. Learn more on this 2-day accelerated course. You'll get at least 12 hours a day of quality learning time in a distraction-free environment
  2. Your ITIL Intermediate course is all-inclusive. One simple price covers all course materials, exams, accommodation and meals – so you can focus on learning
  3. Pass ITIL Intermediate first time or train again for free. Your expert instructor will deliver our unique accelerated learning methods, allowing you to learn faster and be in the best possible position to pass first time. In the unlikely event that you don't, it's covered by your Certification Guarantee
  4. Study ITIL Intermediate with an award-winning training provider. We've won the Learning and Performance Institute's "Training Company of the Year" three times. Firebrand is your fastest way to learn, with 68.075 students saving more than one million hours since 2001

Think you are ready for the course? Take a FREE practice test to assess your knowledge!


Why you need to learn ITIL Service Lifecycle

ITIL is the framework for IT service delivery. V3 Intermediate Level: Service Lifecycle - Service Transition will teach you how to implement the ITIL (IT Infrastructure Library®) process across your business. Understand the structure for evaluating changes to your IT department, and demonstrate return on investment.

You'll learn IT practices, tasks and procedures tailored to your organisation. You'll then be able to optimise your new strategy, through continuous improvement.

You'll pass this Service Lifecycle certification course 33% faster than traditional training. Plus the course is delivered by ITIL consultants - experts who work with ITIL on a daily basis. Your training consultant will help you:

  • Increase customer satisfaction
  • Improve service availability and turnaround times
  • Improve time-to-market for your products

Build your own course

This certification course is worth three ITIL credits towards the ITIL® Expert qualification.

We run more than ten ITIL courses, including Foundation, Service Capability, Service Lifecycle and Managing Across the Lifecycle. You can build your own ITIL course, based on your specific requirements. Speak to us to see how you can learn ITIL at twice the speed.

ITIL® and IT Infrastructure Library® are Registered Trade Marks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Note: This ITIL® course is provided in conjunction with Thynk an AXELOS accredited training organisation.

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The ITIL process and certification will provide you with a systematic approach to IT management. Adopting its guidance will improve your:

  • IT services through best practice, standards and guidance
  • Customer satisfaction, through a more professional approach to service delivery
  • Productivity
  • Use of skills and experience
  • Operating efficiencies
  • Delivery of third-party services, through the specification of ITIL or ISO/IEC 20000 as the standard for service delivery

Other accelerated training providers rely heavily on lecture and independent self-testing and study.

Effective technical instruction must be highly varied and interactive to keep attention levels high, promote camaraderie and teamwork between the students and instructor, and solidify knowledge through hands-on learning.

Firebrand Training provides instruction to meet every learning need:

  • Intensive group instruction
  • One-on-one instruction attention
  • Hands-on labs
  • Lab partner and group exercises
  • Question and answer drills
  • Independent study

This information has been provided as a helpful tool for candidates considering training. Courses that include certification come with a Certification Guarantee. Pass first time or train again for free (just pay for accommodation, exams and incidental costs). We do not make any guarantees about personal successes or benefits of obtaining certification. Benefits of certification determined through studies do not guarantee any particular personal successes.

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You'll learn:

  • The main principles and objectives of Service Transition
  • Organisational issues
  • Technology considerations
  • Activities commonly performed in Service Transition
  • Assessing success factors and managing risk
  • Management skills:
    • Transition Planning and Support
    • Service Asset and Configuration Management
    • Change Management
    • Release and Deployment Management
    • Service Validation and Testing
    • Change Evaluation
    • Knowledge Management

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You'll sit the following exam:

  • ITIL® Service Lifecycle – Service Transition

This exam is worth three ITIL credits towards the ITIL® Expert qualification.

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  • Official Thynk Courseware: ITILV3SL Service Transition
  • Service Transition Key Element Guide ISBN: 978-0113313624

Firebrand Training offers top-quality technical education and certification training in an all-inclusive course package specifically designed for the needs and ease of our students. We attend to every detail so our students can focus solely on their studies and certification goals.

Our Accelerated Learning Programmes include:

  • Intensive Hands-on Training Utilising our (Lecture | Lab | Review)TM Delivery
  • Comprehensive Study Materials, Program Courseware and Self-Testing Software including MeasureUp *
  • Fully instructor-led program with 24 hour lab access
  • Examination vouchers **
  • On site testing ***
  • Accommodation, all meals, unlimited beverages, snacks and tea / coffee****
  • Transportation to/from designated local railway stations
  • Examination Passing Policy

Our instructors teach to accommodate every student's learning needs through individualised instruction, hands-on labs, lab partner and group exercises, independent study, self-testing, and question/answer drills.

Firebrand Training has dedicated, well-equipped educational facilities where you will attend instruction and labs and have access to comfortable study and lounging rooms. Our students consistently say our facilities are second-to-none.

Firebrand goes digital

We’re currently migrating from printed to digital courseware. Some courseware is already available in digital, while other books remain in printed form. To find out if this course is digital, call us on 0720-880599.

There are several benefits of easy-to-use digital courseware: downloads are immediate, and you’ll always have your courseware available wherever you are. You won’t need to wait for a printed book to be delivered before you start learning – and it’s better for the environment. You can choose to download the courseware to your own device, or borrow one of ours.

Considering a Microsoft course? Always have the most up-to-date Microsoft digital courseware with ‘Fresh Editions’. This gives you access to all versions of digital courseware – you’ll receive updates and revisions of your textbook, at no charge, for the life of that course.

Examination Passing Policy

Should a student complete a Firebrand Training Program without having successfully passed all vendor examinations, the student may re-attend that program for a period of one year.  Students will only be responsible for accommodations and vendor exam fees.

Please note

  • * Not on all courses
  • ** Examination vouchers are not included for the following courses: PMI, GIAC and CISSP CBK Review. Exam vouchers may also not be included for Apprentices and will require a separate purchase by an employer due to Education and Skills Funding Agency guidelines.
  • *** On site testing is not included for our PMI, GIAC, CREST, CSX Practitioner or ITIL Managers and Revision Certification Courses
  • **** Accommodation not included on the CISSP CBK Review Seminar

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This course offers you a career development path if you already hold the ISEB/EXIN ITIL® Foundation certificate. It is recommended that you have exposure to basic concepts in IT, and at least two years of related work experience.

Please note you must have ITIL Foundation Certificate before you can enrol this course.

Relevant roles include: Configuration Manager and Change Manager

Unsure whether you meet the prerequisites?

Don’t worry - we’ll discuss your technical background, experience and qualifications to determine whether this accelerated course suits you.

Just call us on 0720-880599 and speak to one of our enrolment consultants.

Firebrand is an immersive environment and requires commitment. Some prerequisites are simply guidelines; you may find your unique experience, attitude and determination enables you to succeed on your accelerated course.

Interested? See prices or call 0720-880599


When do you want to sit your accelerated course?





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21.5.2018 (Monday)

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Here's the Firebrand Training review section. Since 2001 we've trained exactly 68.075 students and asked them all to review our Accelerated Learning. Currently, 96.68% have said Firebrand exceeded their expectations.

Read reviews from recent accelerated courses below or visit Firebrand Stories for written and video interviews from our alumni.

"Intense, but very well worth it"
Anonymous - ITIL® V3 Intermediate Level: Service Lifecycle - Service Transition (2 days) (13.10.2014 to 14.10.2014)

"Excellent course delivery. Friendly and knowledgable instructor"
Nick Houghton, qinetiq. - ITIL® V3 Intermediate Level: Service Lifecycle - Service Transition (2 days) (15.3.2013 to 16.3.2013)

"Food and rooms were very good and provided everything we needed. The instructor and staff gave us everything we needed to get the best learning possible!"
Harry Sturgeon, Lloyds Banking Group. - ITIL® Foundation (2 days) (31.5.2018 to 1.6.2018)

"I thought the training went extremely well and I have learnt a lot from it."
Anonymous - ITIL® Foundation (2 days) (26.3.2018 to 27.3.2018)

"The teacher was good at explaining everything and there was loads of support."
William Mcarthur, Lloyds. - ITIL® Foundation (2 days) (26.3.2018 to 27.3.2018)

"The hours are crazy and the work is intense but it is definitely worth it."
Mohammed Saeed, Joseph Chamerlain College. - ITIL® Foundation (2 days) (15.2.2018 to 16.2.2018)

"The course was very helpful to expand my knowledge, and I prefer the accelerated learning format. "
Adam Heeps. - ITIL® Foundation (2 days) (15.2.2018 to 16.2.2018)

"The accelerated training was a great way to quickly gain a lot of knowledge of a subject"
Paolo Solari, FTI Consulting. - ITIL® Foundation (2 days) (15.2.2018 to 16.2.2018)

"I have enjoyed my learning experience at Firebrand. They focus on the best and most important parts of the courses that get you the results you need"
Luke Steward, Shadowfax Technology Limited. - ITIL® Foundation (2 days) (15.2.2018 to 16.2.2018)

"Be prepared for long intense days, however the amount of information you learn in that time will benefit you massively. Definitely worth doing!"
Beth Leister, Lloyds. - ITIL® Foundation (2 days) (21.12.2017 to 22.12.2017)

"Fun, friendly place with a vast array of information available as well as 24/7 services present."
Sam Clark, Computask. - ITIL® Foundation (2 days) (5.10.2017 to 6.10.2017)

"The course was well presented and provided great knowledge. "
Blair Ogilvie, Xenith. - ITIL® Foundation (2 days) (31.8.2017 to 1.9.2017)

"Awesome teacher and great source of information."
Adrian Williams, Utilita. - ITIL® Foundation (2 days) (31.8.2017 to 1.9.2017)

"Being on this course was amazing - it really has allowed me to understand that just because I am in IT, it doesn't always mean it is just about IT."
Abdo Elharam, Sun Branding Solutiopns. - ITIL® Foundation (2 days) (24.7.2017 to 25.7.2017)

"Straight forward - to the point with a clear and funny instructor. Recommended!"
Hampus Siroky. - ITIL® Foundation (2 days) (26.6.2017 to 27.6.2017)

"Had a great time at Firebrand as per usual. Staff are friendly and professional. Teaching is engaging and delivered well. "
Mary Campbell, Bucks new university . - ITIL® Foundation (2 days) (3.4.2017 to 4.4.2017)

"I found that I was able to learn a lot about ITIL in the 2-day course. The instructor explained ITIL in ways that made it relatable to real life situations which helped my learning."
C.R. - ITIL® Foundation (2 days) (3.4.2017 to 4.4.2017)

"Intense course, well taught and explained to a wide spectrum of students in terms of experience and background knowledge."
Sam Clamp, Countrywide. - ITIL® Foundation (2 days) (6.2.2017 to 7.2.2017)

"Innovative and eye-opening experience. Amazing teaching schedule and top covering"
Ross Hibbert-Storm. - ITIL® Foundation (2 days) (19.12.2016 to 20.12.2016)

"Brilliant as always!"
Mohammed Abdul Shahed, Computer-Eyez. - ITIL® Foundation (2 days) (6.10.2016 to 7.10.2016)

"Training was very good, instructor very informative, friendly and engaging."
Sean McCann, Felinesoft. - ITIL® Foundation (2 days) (25.7.2016 to 26.7.2016)

"I found it very helpful in making me focus on studying without to many distractions."
W.O.. - ITIL® Foundation (2 days) (11.7.2016 to 12.7.2016)

"Great way of compressing and focusing your training efforts, in any organisation."
Olav Fahlander, SwCG, Swedish Consulting Group AB. - ITIL® Foundation (2 days) (11.7.2016 to 12.7.2016)

"Course instructor was fantastic, made the content interactive and enjoyable."
Thomas Convey, National Grid. - ITIL® Foundation (2 days) (2.6.2016 to 3.6.2016)

"Great training delivered in a shorter than normal timescale but still delivering all the required content. The trainer was extremely knowledgeable on the subject and helped me understand ITIL."
Tim Headicar, Foursys Ltd. - ITIL® Foundation (2 days) (2.6.2016 to 3.6.2016)

"I had a very good experience with this Firebrand Training Course. Facilities good, nice food and course instructor."
Hans Mossige, Unemployeed. - ITIL® Foundation (2 days) (18.4.2016 to 19.4.2016)

"Intense, but meaningfull"
Dan Nielsen. - ITIL® Foundation (2 days) (18.4.2016 to 19.4.2016)

"Intensive and accurate training, delivering the needed information in a good way"
M.G. - ITIL® Foundation (2 days) (18.4.2016 to 19.4.2016)

"Great instructor made the course exciting and easy to understand. "
Anonymous, EMC - ITIL® Foundation (2 days)

"Very thorough training and highlighted key learning strategies."
Jake Huebner, Intelisense IT. - ITIL® Foundation (2 days) (4.4.2016 to 5.4.2016)

"Good course that provides a high level view of ITIL and learned a lot in a short amount of time."
Jamie Robinson, Intelisense IT . - ITIL® Foundation (2 days) (4.4.2016 to 5.4.2016)

"There's a lot of information to take in over a two or three day course....but the benefits and outcome is worth it."
David Cleaver. - ITIL® Foundation (2 days) (4.4.2016 to 5.4.2016)

"I was very accepting into the community and loved the people and environment."
Alasdair Corton, Avalon IT. - ITIL® Foundation (2 days) (8.2.2016 to 9.2.2016)

"It has been a very enjoyable and informative stay. Both my instructor and all staff have been very helpful and kind. Also, even though the course is quite intense, I felt as though I have been able to cope very well. "
Muhammad Khan, Jolly IT Solutions. - ITIL® Foundation (2 days) (8.2.2016 to 9.2.2016)

"Full on and very intense"
Mark McGowan, Ossur UK Ltd. - ITIL® Foundation (2 days) (8.2.2016 to 9.2.2016)

"I was very satisfied with my training."
Ross Wilson, Videojet Technologies. - ITIL® Foundation (2 days) (8.2.2016 to 9.2.2016)

"Very intense course with lots of information to take in in such a short space but worth the effort to get qualified quickly."
Matthew Thomas, AllPay. - ITIL® Foundation (2 days) (8.2.2016 to 9.2.2016)

"Our trainer was absolutely brilliant. He knew what he was talking about and explained it in a fun way we could understand. Already thinking of doing the practitioner course."
Jason Powell, Operational Risk data eXchange. - ITIL® Foundation (2 days) (8.2.2016 to 9.2.2016)

"Great location, good instructor."
Lasse Hansen. - ITIL® Foundation (2 days) (20.1.2016 to 21.1.2016)

"Besides the training material, which could have included more instructions, examples, and an overview of all the processes and services I learned a lot. Good instructor."
Anonymous, Implement Consulting Group - ITIL® Foundation (2 days) (20.1.2016 to 21.1.2016)

"Very intense, good instructor."
Anonymous, Sony Mobile - ITIL® Foundation (2 days) (23.11.2015 to 24.11.2015)

"Factbased and proffessional."
Anonymous - ITIL® Foundation (2 days) (23.11.2015 to 24.11.2015)

"Nice course in a high tempo."
Ola Vannerberg , Unemployed. - ITIL® Foundation (2 days) (23.11.2015 to 24.11.2015)

"Not just about passing an exam but also learning what it is about. Great teacher and great making in an concentrated and efficient environment."
Kristina Svendsen . - ITIL® Foundation (2 days) (19.11.2015 to 20.11.2015)

"Course was very intense"
Anonymous - ITIL® Foundation (2 days) (19.11.2015 to 20.11.2015)

"Excellent. Im coming back for sure."
Anonymous - ITIL® Foundation (2 days) (19.11.2015 to 20.11.2015)

"Intense learning."
Troels Laursen, Legoland. - ITIL® Foundation (2 days) (19.11.2015 to 20.11.2015)

"Professional, intense"
Kenneth Andersen . - ITIL® Foundation (2 days) (19.11.2015 to 20.11.2015)

"Thanks for a great course with a fantastic stay and instructor."
Kenni Diabelez, Legoland. - ITIL® Foundation (2 days) (19.11.2015 to 20.11.2015)

"Enjoyed the experience and would recommend."
Anonymous - ITIL® Foundation (2 days) (5.11.2015 to 6.11.2015)

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