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Here's the Firebrand Training review section. Since 2001 we've trained exactly 66.105 students and asked them all to review our Accelerated Learning. Currently, 96.60% have said Firebrand exceeded their expectations:
"Maximaler Lernerfolg in kurzer Zeit. Gut strukturiert und aufbereitet. Danke. "
Anonymous - ITIL® Practitioner (2 days) (20.12.2017 to 21.12.2017)
"Gute Kursorganisation und Durchführung."
Anonymous - ITIL® Practitioner (2 days) (31.8.2016 to 1.9.2016)
"Be prepared for long intense days, however the amount of information you learn in that time will benefit you massively. Definitely worth doing!"
Beth Leister, Lloyds. - ITIL® Foundation (2 days) (21.12.2017 to 22.12.2017)
"Fun, friendly place with a vast array of information available as well as 24/7 services present."
Sam Clark, Computask. - ITIL® Foundation (2 days) (5.10.2017 to 6.10.2017)
"The course was well presented and provided great knowledge. "
Blair Ogilvie, Xenith. - ITIL® Foundation (2 days) (31.8.2017 to 1.9.2017)
"Awesome teacher and great source of information."
Adrian Williams, Utilita. - ITIL® Foundation (2 days) (31.8.2017 to 1.9.2017)
"Being on this course was amazing - it really has allowed me to understand that just because I am in IT, it doesn't always mean it is just about IT."
Abdo Elharam, Sun Branding Solutiopns. - ITIL® Foundation (2 days) (24.7.2017 to 25.7.2017)
"Straight forward - to the point with a clear and funny instructor. Recommended!"
Hampus Siroky. - ITIL® Foundation (2 days) (26.6.2017 to 27.6.2017)
"Had a great time at Firebrand as per usual. Staff are friendly and professional. Teaching is engaging and delivered well. "
Mary Campbell, Bucks new university . - ITIL® Foundation (2 days) (3.4.2017 to 4.4.2017)
"I found that I was able to learn a lot about ITIL in the 2-day course. The instructor explained ITIL in ways that made it relatable to real life situations which helped my learning."
C.R. - ITIL® Foundation (2 days) (3.4.2017 to 4.4.2017)
"Intense course, well taught and explained to a wide spectrum of students in terms of experience and background knowledge."
Sam Clamp, Countrywide. - ITIL® Foundation (2 days) (6.2.2017 to 7.2.2017)
"Innovative and eye-opening experience. Amazing teaching schedule and top covering"
Ross Hibbert-Storm. - ITIL® Foundation (2 days) (19.12.2016 to 20.12.2016)
"Brilliant as always!"
Mohammed Abdul Shahed, Computer-Eyez. - ITIL® Foundation (2 days) (6.10.2016 to 7.10.2016)
"Training was very good, instructor very informative, friendly and engaging."
Sean McCann, Felinesoft. - ITIL® Foundation (2 days) (25.7.2016 to 26.7.2016)
"I found it very helpful in making me focus on studying without to many distractions."
W.O.. - ITIL® Foundation (2 days) (11.7.2016 to 12.7.2016)
"Great way of compressing and focusing your training efforts, in any organisation."
Olav Fahlander, SwCG, Swedish Consulting Group AB. - ITIL® Foundation (2 days) (11.7.2016 to 12.7.2016)
"Course instructor was fantastic, made the content interactive and enjoyable."
Thomas Convey, National Grid. - ITIL® Foundation (2 days) (2.6.2016 to 3.6.2016)
"Great training delivered in a shorter than normal timescale but still delivering all the required content. The trainer was extremely knowledgeable on the subject and helped me understand ITIL."
Tim Headicar, Foursys Ltd. - ITIL® Foundation (2 days) (2.6.2016 to 3.6.2016)
"I had a very good experience with this Firebrand Training Course. Facilities good, nice food and course instructor."
Hans Mossige, Unemployeed. - ITIL® Foundation (2 days) (18.4.2016 to 19.4.2016)
"Intense, but meaningfull"
Dan Nielsen. - ITIL® Foundation (2 days) (18.4.2016 to 19.4.2016)
"Intensive and accurate training, delivering the needed information in a good way"
M.G. - ITIL® Foundation (2 days) (18.4.2016 to 19.4.2016)
"Great instructor made the course exciting and easy to understand. "
Anonymous, EMC - ITIL® Foundation (2 days)
"Very thorough training and highlighted key learning strategies."
Jake Huebner, Intelisense IT. - ITIL® Foundation (2 days) (4.4.2016 to 5.4.2016)
"Good course that provides a high level view of ITIL and learned a lot in a short amount of time."
Jamie Robinson, Intelisense IT . - ITIL® Foundation (2 days) (4.4.2016 to 5.4.2016)
"There's a lot of information to take in over a two or three day course....but the benefits and outcome is worth it."
David Cleaver. - ITIL® Foundation (2 days) (4.4.2016 to 5.4.2016)
"I was very accepting into the community and loved the people and environment."
Alasdair Corton, Avalon IT. - ITIL® Foundation (2 days) (8.2.2016 to 9.2.2016)
"It has been a very enjoyable and informative stay. Both my instructor and all staff have been very helpful and kind.
Also, even though the course is quite intense, I felt as though I have been able to cope very well. "
Muhammad Khan, Jolly IT Solutions. - ITIL® Foundation (2 days) (8.2.2016 to 9.2.2016)
"Full on and very intense"
Mark McGowan, Ossur UK Ltd. - ITIL® Foundation (2 days) (8.2.2016 to 9.2.2016)
"I was very satisfied with my training."
Ross Wilson, Videojet Technologies. - ITIL® Foundation (2 days) (8.2.2016 to 9.2.2016)
"Very intense course with lots of information to take in in such a short space but worth the effort to get qualified quickly."
Matthew Thomas, AllPay. - ITIL® Foundation (2 days) (8.2.2016 to 9.2.2016)
"Our trainer was absolutely brilliant. He knew what he was talking about and explained it in a fun way we could understand. Already thinking of doing the practitioner course."
Jason Powell, Operational Risk data eXchange. - ITIL® Foundation (2 days) (8.2.2016 to 9.2.2016)
"Great location, good instructor."
Lasse Hansen. - ITIL® Foundation (2 days) (20.1.2016 to 21.1.2016)
"Besides the training material, which could have included more instructions, examples, and an overview of all the processes and services I learned a lot. Good instructor."
Anonymous, Implement Consulting Group - ITIL® Foundation (2 days) (20.1.2016 to 21.1.2016)
"Very intense, good instructor."
Anonymous, Sony Mobile - ITIL® Foundation (2 days) (23.11.2015 to 24.11.2015)
"Factbased and proffessional."
Anonymous - ITIL® Foundation (2 days) (23.11.2015 to 24.11.2015)
"Nice course in a high tempo."
Ola Vannerberg , Unemployed. - ITIL® Foundation (2 days) (23.11.2015 to 24.11.2015)
"Not just about passing an exam but also learning what it is about. Great teacher and great making in an concentrated and efficient environment."
Kristina Svendsen . - ITIL® Foundation (2 days) (19.11.2015 to 20.11.2015)
"Course was very intense"
Anonymous - ITIL® Foundation (2 days) (19.11.2015 to 20.11.2015)
"Excellent. Im coming back for sure."
Anonymous - ITIL® Foundation (2 days) (19.11.2015 to 20.11.2015)
Troels Laursen, Legoland. - ITIL® Foundation (2 days) (19.11.2015 to 20.11.2015)
Kenneth Andersen . - ITIL® Foundation (2 days) (19.11.2015 to 20.11.2015)
"Thanks for a great course with a fantastic stay and instructor."
Kenni Diabelez, Legoland. - ITIL® Foundation (2 days) (19.11.2015 to 20.11.2015)
"Enjoyed the experience and would recommend."
Anonymous - ITIL® Foundation (2 days) (5.11.2015 to 6.11.2015)
"Had fun, would go again."
S.L. - ITIL® Foundation (2 days) (5.11.2015 to 6.11.2015)
"I enjoyed my time here, friendly people and the way the course was taught was sufficient."
K.O. - ITIL® Foundation (2 days) (5.11.2015 to 6.11.2015)
"Great facilities with a great instructor who made learning fun and intense."
Alexander Nunes, Netstar Limited . - ITIL® Foundation (2 days) (5.11.2015 to 6.11.2015)
"Great environment in which to learn."
Gail Forman, Indigo. - ITIL® V3 Intermediate Level: Service Lifecycle - Continual Service Improvement (2 days) (27.10.2015 to 28.10.2015)
"Development and benefits to attending this course are second to none. Impressed every time!"
Martin Palmer, N/A. - ITIL® V3 Intermediate Level: Service Lifecycle - Service Strategy (2 days) (19.10.2015 to 20.10.2015)
"Excellent course, felt completely immersed and enjoyed every minute. Keep it up Firebrand!"
Anonymous - ITIL® Foundation (2 days) (1.10.2015 to 2.10.2015)
"I really enjoyed my course with Firebrand. The course was very well presented and I learnt a great deal. I have further training booked already."
Anonymous, UTILITA - ITIL® Foundation (2 days) (1.10.2015 to 2.10.2015)
ITIL is the most widely accepted approach to IT service management in the world, providing you with a proven set of best practices. Now learn how to boost the effectiveness of ITIL within your business and get ITIL Practitioner certified twice as fast as traditional training.
On this accelerated two day ITIL Practitioner course, you’ll focus on Continual Service Improvement (CSI) - a fundamental lifecycle stage in ITIL - and prove you can apply ITIL concepts effectively in your organisation.
Whereas ITIL Foundation introduces relevant ITIL concepts, the ITIL Practitioner certification will teach you how to adopt and adapt ITIL within your organisation.
You’ll also learn how to:
The ITIL Practitioner has been developed to help you increase the value of ITIL within your business. On this accelerated course, you’ll sit the ITIL Practitioner exam onsite and get certified.
On this course, you will earn a total of 11 PMI PDUs for PMP certification maintenance, with the following subtotals:
Other accelerated training providers rely heavily on lecture and independent self-testing and study.
Effective technical instruction must be highly varied and interactive to keep attention levels high, promote camaraderie and teamwork between the students and instructor, and solidify knowledge through hands-on learning.
This information has been provided as a helpful tool for candidates considering training. Courses that include certification come with a Certification Guarantee. Pass first time or train again for free (just pay for accommodation, exams and incidental costs). We do not make any guarantees about personal successes or benefits of obtaining certification. Benefits of certification determined through studies do not guarantee any particular personal successes.
2. Concepts and definitions
3. ITSM guiding principles
4. CSI approach
5. Critical competency - Using metrics and measurement Define critical success factors (CSFs) using a relevant hierarchical approach:
6. Critical competency - Communicating effectively
7. Critical competency - Using organisation change management techniques
You'll sit the following exam at the Firebrand Training Centre, covered by your Certification Guarantee:
Firebrand Training offers top-quality technical education and certification training in an all-inclusive course package specifically designed for the needs and ease of our students. We attend to every detail so our students can focus solely on their studies and certification goals.
Our instructors teach to accommodate every student's learning needs through individualised instruction, hands-on labs, lab partner and group exercises, independent study, self-testing, and question/answer drills.
Firebrand Training has dedicated, well-equipped educational facilities where you will attend instruction and labs and have access to comfortable study and lounging rooms. Our students consistently say our facilities are second-to-none.
We’re currently migrating from printed to digital courseware. Some courseware is already available in digital, while other books remain in printed form. To find out if this course is digital, call us on 0720-880599.
There are several benefits of easy-to-use digital courseware: downloads are immediate, and you’ll always have your courseware available wherever you are. You won’t need to wait for a printed book to be delivered before you start learning – and it’s better for the environment. You can choose to download the courseware to your own device, or borrow one of ours.
Considering a Microsoft course? Always have the most up-to-date Microsoft digital courseware with ‘Fresh Editions’. This gives you access to all versions of digital courseware – you’ll receive updates and revisions of your textbook, at no charge, for the life of that course.
Should a student complete a Firebrand Training Program without having successfully passed all vendor examinations, the student may re-attend that program for a period of one year. Students will only be responsible for accommodations and vendor exam fees.
To achieve the ITIL Practitioner certification, you must have passed the ITIL Foundation exam.
Don’t worry - we’ll discuss your technical background, experience and qualifications to determine whether this accelerated course suits you.
Just call us on 0720-880599 and speak to one of our enrolment consultants.
Firebrand is an immersive environment and requires commitment. Some prerequisites are simply guidelines; you may find your unique experience, attitude and determination enables you to succeed on your accelerated course.